Delivery times

Custom timings start when you reply to the design preview email, not when you order. If we have not heard from you we will chase once, then hold the order.

Delivery cost

All orders ship tracked with Royal Mail. You get the tracking number by email as soon as it leaves us. We currently ship to UK addresses only — email us if you are elsewhere and we will quote you.

If something is wrong

• Damaged in transit. Tell us within 30 days with a photo and we replace it. No return needed.
• The chip does not work. We replace it, including outside the 30 days, for as long as you own it — provided it has not been physically damaged or drilled through.
• Wrong link programmed. Entirely on us. We send a corrected replacement immediately.
• We printed something different to the preview you approved. Also on us — replaced free.

Returns

Stock items — displays, review cards, social cards and menu tags — can be returned within 14 days of delivery for a full refund, provided they are unused and in their original condition. You cover the return postage unless the item was faulty.

Custom printed items — plaques, stands and the custom part of a bundle — are made specifically for you and cannot be returned once you have approved the design preview. This is exactly why we never print anything before you have seen and approved it, and why changes at the preview stage are free and unlimited.

This does not affect your statutory rights in respect of faulty goods.

Reprogramming

If you move premises, rebrand, or simply want your hardware pointing somewhere else, send it back within 12 months of purchase and we will reprogram it free. You cover postage to us; we cover it back.

Starting a return

Email tapratedreviews@gmail.com with your order reference (it begins with TRR-) and a sentence about the problem. We will reply the same working day with what to do next.

Last updated 27 August 2026.

1. Who we are

TapRatedReviews sells NFC review plaques, stands, displays, cards and tags to businesses in the United Kingdom. You can reach us at tapratedreviews@gmail.com.

2. Placing an order

Your order is an offer to buy. A contract is formed when we email you to confirm we are producing it. We may decline an order — for example if a product is out of stock, we cannot produce the artwork to an acceptable standard, or the pricing was clearly wrong.

3. Prices and payment

• Prices are in pounds sterling and include VAT where applicable.
• Payment is taken in full at checkout through Stripe. We never see or store your card details.
• Delivery is charged as set out on our shipping page.

4. Custom artwork

By uploading a logo or artwork you confirm you own it or have permission to use it, and you indemnify us against any claim that printing it infringes someone else's rights. We may decline to print anything unlawful, offensive, or which we believe you do not have the right to use.

We email a design preview before printing any custom item. Nothing is printed until you approve it. Once approved, that approval is what we produce, and the item is not returnable.

5. What the products do

Our products contain a programmable NFC chip and a printed QR code that open a web link you nominate. We do not control that destination. We are not responsible for changes Google or any other platform makes to their review process, their URLs, or their policies, nor for how many reviews you receive.

We are not affiliated with, endorsed by or sponsored by Google LLC. Google, the Google logo and Google Maps are trademarks of Google LLC.

6. Soliciting reviews

You are responsible for using our products in line with the review platform's own policies. Google in particular prohibits incentivised reviews and review gating. We supply hardware that makes leaving a review easier; how you use it is your responsibility.

7. Delivery and risk

Estimated dispatch times are given in good faith but are not guaranteed. Risk in the goods passes to you on delivery.

8. Cancellation and returns

Your cancellation and return rights are set out in full on our shipping and returns page, which forms part of these terms. In summary: stock items may be returned unused within 14 days; custom printed items cannot be returned once the design preview has been approved.

9. Our liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability for any order is limited to the amount you paid for it, and we are not liable for lost profits, lost business or lost goodwill.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last updated 27 August 2026.

What we collect

We do not collect or store card details. Payments are handled entirely by Stripe, who receive your card information directly.

Our legal basis

• Performance of a contract — order, delivery and support data.
• Legal obligation — transaction records we are required to keep for tax purposes.
• Legitimate interests — preventing fraud and abuse of our checkout and contact forms.

Who we share it with

• Stripe — payment processing.
• Google Firebase — order storage.
• Cloudinary — storing artwork you upload.
• Netlify — website and form hosting.
• Web3Forms — delivering enquiry emails to us.
• Royal Mail — delivering your order.

We do not sell your data and we do not share it for advertising.

How long we keep it

Order records are kept for six years to meet UK accounting requirements. Artwork is kept for two years so reorders do not mean starting again. Contact form enquiries are kept for twelve months. You can ask us to delete anything we are not legally required to retain.

Cookies

We do not use advertising or tracking cookies. Your basket is stored in your browser's local storage so it survives a page refresh; it never leaves your device until you check out. Stripe sets its own cookies on the checkout page for fraud prevention.

Your rights

Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or send it to someone else. Email tapratedreviews@gmail.com and we will respond within one month.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

Last updated 27 August 2026.